Job Description

Position: Customer Operation & Order Management -Korea MarketCompany: US based MNC - Healthcare & Life Science. Location: YishunPrimary Responsibilities: -

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.

• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical

• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.

• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company's policies, processes and legal requirements.

• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.

• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary

• Performing on miscellaneous duties and projects as assigned.

Requirements:

• Korean language proficiency is a must and has understanding of Korean business culture

• With relevant work exprience on customer sales order management and administration support to sales team (primary interaction with internal stakeholders), with few interaction with external customers.

Job Type: Contract
Contract length: 12 monthsSalary: $3,800.00 - $4,500.00 per monthSchedule:

• Monday to Friday

Education:

• Bachelor's or equivalent (Preferred)