Job Description

Key Responsibilities

Order & Invoice Management

+ Coordinate order processing with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance.
+ Manage end-to-end order treatment process from purchase order (PO) receipt to invoicing.
+ Ensure accurate order booking in Oracle, maintain tracking lists, and follow up on projects until invoicing completion.
+ Generate orders, invoices, and process credit notes in a timely manner.

Project & Financial Support

+ Organize project kick-off (Engagement Review) meetings upon PO reception with relevant stakeholders.
+ Support financial controllers with quarterly PO booking consolidation and monthly billing data checks.
+ Assist in tracking transaction fee orders and maintaining accurate financial documentation.
+ Support credit management on overdue payments in collaboration with Sales and Finance teams.

Administrative & Cross-Team Collaboration

+ Maintain proper documentation and ensure storage in shared folders.
+ Arrange courier services for invoicing documents and ensure compliance with internal processes.
+ Collaborate with cross-functional teams/business units to streamline order management processes.
+ Provide additional administrative support as required by supervisors.

Scope

Coverage:

Asia Region

Primary interface:

Sales, Finance, and Project Management teams

Qualifications

Education & Experience

Diploma or higher qualification. Minimum 2 years' relevant experience in backend customer service, order management, or sales administration.

Skills

Strong knowledge of sales administration and logistics (e.g., Letter of Credit, Payment Terms, Customs rules). IT-literate with proficiency in

Microsoft Office Suite

(advanced Excel & PowerPoint required). Familiarity with

Oracle

and

Microsoft Dynamics

is an advantage.

Personal Attributes

Strong customer service orientation with a proactive, positive attitude. Detail-oriented, rigorous, and able to work under pressure. Comfortable working within complex administrative structures. Strong interpersonal and intercultural communication skills. * Collaborative team player with adaptability across diverse functions.