Order processing and accuracy - Process and track customer orders, verify product availability, and maintain accurate records in the order management system.
Logistics coordination - Coordinate shipping and delivery schedules with the logistics team and manage the flow of shipments from packaging to dispatch.
Document management - Prepare and manage all necessary shipping documents, such as bills of lading, shipping notices, and customs declarations.
Issue resolution - Act as the point of contact for order-related issues, including delayed or damaged shipments, customer complaints, and billing inquiries.
Cross-functional collaboration - Work with other departments, such as sales, customer service, and purchasing, to ensure smooth operations and a positive customer experience.
Compliance and reporting - Ensure compliance with company policies, legal regulations, and safety procedures. Generate reports on order volume, performance, and issues.
What Do You Need to Have?
Candidates must possess at least a Diploma in Logistics or Supply Chain or related field.
1-2 years of experience in shipping order management, shipping coordination or logistics support role.
He/she with non-tertiary education but possesses order management shipping experience is welcome to apply.
Strong understanding of shipping processes, documentation, and compliance.
Excellent organizational and communication skills.
* Ability to handle multiple shipments and priorities in a fast-paced environment.
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