Job Description

Reporting to the Outlet Manager, your responsibilities include but are not limited to:

Operations

Providing support to the Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows. Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements. Be attentive to the maintenance and cleanliness of common areas. Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved. Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet. Conduct irregular float checks on stalls' cash registers against readings from Point of Sales (POS). Perform customer recovery pertaining to customers'/ public's comments and feedback. Effectively communicate customers'/ public's comments, feedbacks and incidents to relevant departments within duly shift hours. Perform daily headcount check on contract cleaners according to the contract agreements. Provide administration support to Outlet Manager in reports writings. Responsible for ensuring licensees' daily sales received, are correct and being bank in. Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffee shop outlets)

Direct and manage retail stalls according to company SOPs and regulatory requirements Mentor and supervise service staff on food handling, service conduct, and compliance to standards Required to prepare meals such as toast making and hot foods based on the company's SOPs Preparation of hot and cold beverages from scratch and premix Advice on operational needs and service consistency Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability Monitor sales and provide monthly sales reports with recommendations for business reviews with management Handle cashiering duties, customers' complaints and operational issues Other work scope as required by business needs #

SKILLS

CUSTOMER SERVICE
CUSTOMER SATISFACTION
FOOD SERVICE
TEAM PLAYER
COMPLIANCE
NOT APPLICABLE