Job Description

Responsibilities

COMPANY DESCRIPTION 旺角 (Wang Café, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites – Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers. RESPONSIBILITIES Reporting to Outlet Manager and/or Assistant Outlet Manager Responsibility: Operational Providing support to Outlet Manager/ Assistant Outlet Manager in ensuring the operations team work according to company SOPs and operational work flows. Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.Be attentive to the maintenance and cleanliness of common areas. Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved. Actively perform checks on stalls to ensure there is no unauthorised increased of food prices within the outlet. Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS). Perform customer recovery pertaining to customers’/ public’s comments and feedbacks. Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours. Perform daily headcount check on contract cleaners according to the contract agreements. Administration Provide administration support to Outlet Manager/ Assistant Outlet Manager in reports writings. Responsible to ensure licensees’ daily sales received, are correct and being bank in. Ensure cash handling procedure is comply at all times. QUALIFICATIONS GCE ‘O’ level or WSQ certification in F&B Operations; or Minimum 1 year experience in F&B retailing. Preferably someone with a diploma in F&B, supply chain or related courses OTHER INFORMATION Hands-on with good problem-solving skills relating to food court operations and customer issues Ability to foster positive working relationships Experience working in the F&B sector is a plus Resourceful and ability to work under pressure. A team player and able to work independently. PC proficiency in MS Words, Excel and Powerpoint. 6 days work week, rotating shift. Operating Hours: 24 Hours Please note that your application will be sent to and reviewed by the direct employer - Heavenly Wang (transferred from Foodfare) Apply Now Report Job
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