Job Description

COMPANY DESCRIPTION
\xe6\x97\xba\xe8\xa7\x92 (Wang Caf\xc3\xa9, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites \xe2\x80\x93 Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.
DESIGNATION : Outlet Executive - Novena Square 2

RESPONSIBILITIES
Operational

• Providing support to Outlet Manager/ Assistant Outlet Manager in ensuring the operations team work according to company SOPs and operational work flows.
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
• Be attentive to the maintenance and cleanliness of common areas.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
• Actively perform checks on stalls to ensure there is no unauthorised increased of food prices within the outlet.
• Conduct irregular float checks on stalls\xe2\x80\x99 cash registers against readings from Point of Sales (POS).
• Perform customer recovery pertaining to customers\xe2\x80\x99/ public\xe2\x80\x99s comments and feedbacks.
• Effectively communicate customers\xe2\x80\x99/ public\xe2\x80\x99s comments, feedbacks and incidents to relevant departments within duly shift hours.
• Perform daily headcount check on contract cleaners according to the contract agreements.

• Provide administration support to Outlet Manager/ Assistant Outlet Manager in reports writings.
• Responsible to ensure licensees\xe2\x80\x99 daily sales received, are correct and being bank in.
• Ensure cash handling procedure is comply at all times.

• Preferably someone with a diploma in F&B, supply chain or related courses
• Tech Savvy
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships
• Experience working in the F&B sector is a plus

• Resourceful and ability to work under pressure.
• A team player and able to work independently.
• PC proficiency in MS Words, Excel and Powerpoint.
• 6 days work week, rotating shift.