Oversee the daily operations of the outlet to ensure smooth, efficient service.
Monitor opening and closing procedures, cleanliness, and safety standards.
Ensure all equipment and facilities are properly maintained.
2. Sales and Revenue
Drive sales and achieve monthly revenue targets.
Implement promotions, upselling, and marketing initiatives to increase profitability.
Monitor cost control -- including labor, inventory, and wastage management.
3. Customer Service
Ensure high standards of customer satisfaction and handle complaints promptly.
Maintain a positive outlet atmosphere and consistent service quality.
4. Staff Management
Recruit, train, and supervise outlet staff (servers, cashiers, baristas, etc.).
Schedule shifts and ensure adequate manpower.
Conduct performance evaluations and motivate the team to meet KPIs.
5. Inventory and Supply
Manage stock levels, ordering, and deliveries.
Maintain accurate inventory records and reduce wastage or shortages.
6. Reporting and Administration
Prepare daily/weekly sales reports and submit to management.
Handle petty cash, end-of-day reconciliation, and POS systems.
Comply with company policies, health, and safety regulations.
7. Branding and Presentation
Ensure the outlet's visual presentation aligns with brand standards.
* Implement marketing campaigns and seasonal displays as directed by head office.
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