Job Description

Key Responsibilities:

Customer Service & Operations

? Lead and supervise outlet staffs to ensure consistent delivery of quality service.
? Handle customers' inquiries, resolve complaints and maintain high satisfaction level.
? Monitor customers' feedback and implement improvement initiatives.
? Ensure the outlet remains clean, orderly and compliant with company's standards.

Staff Leadership & Training

? Train and onboard new employees.
? Plan duty rosters and manage staff allocation based on operational needs.
? Provide coaching, support and performance guidance to team members.

Sales & Performance Management

? Track sales performance and ensure KPIs are met.
? Analyze sales data to identify trends and areas for improvement.
? Drive sales by promoting, upselling and executing promotions.

Inventory & Cash Handling

? Oversee stock levels, replenishment and inventory accuracy ? place ingredients/ supplies and minimize waste.
? Conduct stock audits and address discrepancies.
? Perform cashiering duties, including opening/ closing procedures and daily cash reconciliation.

Safety & Compliance

? Ensure adherence to Workplace Safety & Health guidelines.
? Train staffs on operational safety and hygiene protocols.
? Maintain compliance with regulatory requirements and company's policies.

Job Requirements:

? Min. 2-3 years of proven experience as a Supervisor/ Team Lead role within retail/ F&B industry.
? Demonstrated ability to lead, inspire and develop a diverse team.
? Strong conflict-resolution and peoples' management skills.
? Excellent communication and organizational skills.
? Work in dynamic, fast-paced environment, manage multiple tasks efficiently.
? Must be able to adhere to the work schedule ? 6 days work week, rotating shifts.

Job Types: Full-time, Permanent

Pay: Up to $3,800.00 per month

Benefits:

Promotion to permanent employee
Work Location: In person