Job Description

At

Dutch Colony Coffee Co.

, coffee is at the heart of what we do--but people and leadership are what make it work.

We are a specialty coffee roaster with a strong presence across brick-and-mortar retail outlets (coffee bars and coffee bar + kitchen concepts), a growing wholesale business serving corporates and cafes, and an expanding online platform. As we continue to evolve, so do our leadership roles on the ground.

We are looking for an

Outlet Supervisor

--an evolved leadership role built on the foundation of our Head Barista position. This role is designed for someone ready to step up beyond the bar, take ownership of the outlet, and lead both front-of-house and back-of-house teams, while maintaining the highest standards in coffee, service, and operations.

About the Role

As an

Outlet Supervisor

, you are the bridge between coffee excellence, people leadership, and business performance. You will be responsible for:

Leading daily outlet operations with confidence and clarity Upholding and elevating specialty coffee standards Driving service excellence and customer experience Bringing baristas, service crew, and kitchen teams together under one aligned leadership Driving the business objectives of the outlet by working closely with the Retail Management Team, translating company strategies into on-the-ground execution

Who We're Looking For

The ideal candidate:

Has at least 2 years of proven experience in a leadership or supervisory role, with a clear track record of results Is a strong specialty coffee professional with solid bar experience Demonstrates the ability to lead, coach, and develop teams effectively Is customer-centric, detail-oriented, and operationally disciplined Shows commercial awareness and understands how daily decisions impact outlet performance Is adaptable, resilient, and comfortable navigating change in a dynamic environment

Key Responsibilities & Expectations

Extensive hands-on experience as a barista in specialty coffee Passionate, proactive, and confident in engaging customers Proven ability to manage and motivate teams across FOH and BOH Sound understanding of retail and basic business fundamentals Ability to support and drive outlet-level business targets (sales, cost control, service KPIs) in collaboration with the Retail Management Team Ability to manage retail operations from planning through execution Strong multitasking, follow-through, and attention to detail High integrity and professionalism, including handling confidential matters Progressive career mindset with a desire to learn, grow, and lead

Growth & Development

We believe our leaders should be well-rounded operators. As an Outlet Supervisor, you will receive opportunities to develop both hard skills (coffee, operations, business fundamentals) and soft skills (leadership, communication, coaching).

You'll work closely with experienced team leaders and the retail management team, gaining exposure to outlet performance management, planning, and execution--equipping you to grow into higher operational or leadership roles within the business.

What We Offer

Signing bonus for qualified candidates Medical & dental benefits Progressive annual leave plan Complimentary participation in internal workshops and training programs Staff discounts across our offerings Clear progression pathway within the company
If you're ready to step into a leadership role with real ownership--where coffee excellence, people development, and business performance intersect--we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: $2,600.00 - $3,100.00 per month

Benefits:

Dental insurance Employee discount Food provided Health insurance Parental leave Professional development
Work Location: In person