Job Description

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Responsibilities:

• Oversee the daily operations of the outlet for efficient operations.
• Oversee both front and back of house operations
• Train and guide new staffs in their job duties as well as the continuous training of existing staff and work performance
• Supervise employee activities to conform to established standards and policies
• Ensure employees follow operational practices, hygiene rules and quality standards
• Response quickly to customer complaints or feedback to ensure high quality customer service and satisfaction.
• Provide exceptional customer service and lead staff to do the same
• Plan and assign daily workloads to team members.
• Plan team members\xe2\x80\x99 work schedules and compile timesheet
• Report on management regarding sales results and productivity
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Develop marketing strategies to improve sales and profitability
• Provide excellent service experience to all customers
• Ensure that policies and standard operating procedures are strictly adhered to
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company\xe2\x80\x99s standards.
• Analyze and resolve problems in a timely and accurate manner
• Oversee purchasing to stay within budget
• Assist in staff performance review
• Plan and supervise the marketing and promotion activities to attract more customers.
• Able to perform additional duties as requested by the Management as and when required

Requirements:

• Previous supervisory experience preferred
• Ability to work in a fast-paced setting and independently
• Strong multi-tasking skills
• Exceptional organizational, communication, and customer service skills
• Team player
• A minimum of 2 years\xe2\x80\x99 relevant experience at the supervisory level in the hospitality or F&B Industry
• Able to work flexi timing, and work on weekends & public holidays
• 6 days\' work week

Benefits: Staff meal & uniform provided Birthday voucher Staff discount Sales target incentive