Job Description

Introduction to the role:
The Customer Success team accelerates customer success by understanding the needs of advertisers, activating partner solutions, and connecting customers to the right partners. The Customer Success Manager will be part of an APAC team responsible for driving the adoption of partner solutions, working closely with the sales teams and clients.

The Customer Success Manager is at the forefront of our mission to become the primary way that people and businesses communicate, enabled through our partner ecosystem. This is a fast-paced, high-performing, and strategic role which requires excellent business acumen, experience working with clients and partners alike, creativity, critical thinking and technical aptitude to grow the base for enterprise companies. You'll leverage your track record of success in enabling partner solutions to achieve these goals.

The ideal candidate will have experience working with sales and cross-functional teams to. Success in this position requires a strong understanding of using advertising and marketing technology solutions to meet business objectives.

Responsibilities:

• Partner with sales teams to accelerate revenue growth, enable technological capabilities and accelerate solution adoption by leveraging Business Partners and consultancies.
• Engage with the local Business Partner POCs to drive engagements, further client opportunities, maintain regular updates from them on client engagements, help them escalate / unlock roadblocks and further client engagements.
• Support client teams in integration to Business Partners' solution including advising technical requirements & customizations
• Work as part of a core taskforce and navigate multiple internal XFN stakeholders across the wider team to ensure alignment and help further the sales engagements
• Report on progress, communicate internally and externally, identifying and highlighting opportunities for improvement and growth.

You have:

• 4-5 years' direct experience of consultative solution selling / digital customer success in the online advertising or marketing technology industry or equivalent
• Experience working with / managing strategic business partners & clients
• Demonstrated experience to operate at scale across multiple teams and initiatives
• Experience of analyzing complex business problems and presenting technology solutions for these at multiple levels from C-level through to functional managers
• Experience working effectively and cross-functionally with peers and managers, both internally and externally
• Strong execution and project management experience and quantitative/analytical skills
• Entrepreneurial self-starter with communication and influencing skills

We regret to inform that only shortlisted candidates will be notified / contacted.

For more information you can email Lydia Poon in our Singapore office on lydia.poon@teksystems.com quoting Job Reference Lydia Poon 534617 or alternatively, apply here to register your interest.

http://jobs.en-sg.teksystems.com/wRSNpH/partner-solutions-manager-itcommunications-singapore-singapore-15609695

Job Reference: Lydia Poon 534617
EA Registration No.: R21101515, Lydia Poon Khai Yee
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544