Job Description

At Concentrix, we strive to find and grow exceptional people like you. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.
Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work where you can reimagine the boundaries of your career.
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Partner Specialist to join our team. Today.

The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
You Have

• 3+ years of prior experience working in a customer service or sales capacity
• Experience of high-volume calling
• A passion for customer experience
• Willingness to learn new technology and data
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
• Experience coaching others or training delivery
• Excellent knowledge of MS Office programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners
• Experience in providing selling services or solutions to our Mandarin-speaking customers and clients in APAC, including China.

You Will

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
• May potentially attend vendor events

Our Benefits and Perks

• Group Term Life Insurance
• Group Personal Accident Insurance
• Group Health Insurance with coverage for dependents on co-payment scheme
• Flexi-Benefit
• Employee Assistance Program
• In addition to regulated PTOs, Marriage, Maternity, Paternity, Compassionate, Exam)
• Rewards and Recognition Program
• Learning and Development Program
• Fun & Diversity Engagement Program

Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Virtual First and Remote Work
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required.

While you have the ability to work from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company.

Other information

• 5 days work week (Regular working hours)
• Singapore office is at walking distance from nearest MRT (Labrador Park)
• Permanent position

If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.
Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.