Job Description

Partner Success Manager At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge. OVERVIEW: At Skillsoft, our Partner Success Consultant (PSC) is an integral member of the Skillsoft organisation and is an experienced field consultant who can clearly articulate and demonstrate learning methodologies and best practices to Skillsoft’s Partner/Customer base and is expected to share experiences with the Customer Success organisation. The PSC partners with the Skillsoft Channel team to drive impactful value and develop existing Partner (& Channel Direct Customer) relationships to secure renewal and growth. They are the trusted advisor to Partner/Customer stakeholders and are responsible for guiding Partners in driving program improvement, success, and value, within the Partners Customer base, throughout the Partner/Customer lifecycle. The PSC brings experience and knowledge in creating and driving impactful learning initiatives though the practice of Skillsoft’s strategic methodologies and emphasis on program efficiencies, effectiveness, and outcomes. This role involves consulting with Partners and upskilling them in the areas of program design tied to organisational imperatives and business goals; strategic alignment; adoption, end-user experience; marketing and communication strategy planning and value measurement. OPPORTUNITY HIGHLIGHTS:

• Accountable for enabling success throughout the Partner/Customer lifecycle using Skillsoft CS best practices and methodologies, to drive renewal and growth outcomes for designated Partner accounts as assigned to the PSC
• Establishes relationships with Partner stakeholders and mobilisers across the Partner organisation and manages internal Skillsoft resources including Professional Services, Technical Resources, and others throughout the lifecycle as needed
• Responsible for planning and driving ongoing account strategy, along with the Channel Sales Director (including setting account goals and priorities)
• Conduct bi-annual Partner reviews of overall health of the partnership
• Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive Partner success, renewals, and growth
• Responsible and accountable for the Partner Account Health Record, keeping details current and meeting established goals
• Responsible for entering key Partner activities into Salesforce on a regular basis
• Responsible for vetting Partner mapping requests to gain understanding of the initiative and deployment plan
• Responsible for recommending/advising Partners on end-user audits for each customer and providing recommendations for improving the overall end-user experience
• Maintain industry knowledge and trends via internal resources
• Engage the Partners in ongoing expansion and refinement of the program strategy in order to achieve ongoing program success and value within their customers
• As a vital extension of the SkillSoft Sales Team, the PSC contributes to the achievement of revenue goals as a support resource for up-selling and renewal opportunities
• Direct Partners to self-serve options provided in Skillsoft’s Partner & Customer portals
• Participate in ongoing development in areas such as Skillsoft product knowledge; customer lifecycle management; various Skillsoft internal tools; and professional development (including business acumen; consultative skills; time-management; organisation skills; project management, presentation skills, Excel and PowerPoint skills)
• Demonstrates expert knowledge in Skillsoft content, learning design and technology
• Channel technical issues to the appropriate resources and escalate customer satisfaction issues as needed
• Collaborate and contribute to Customer Success team meetings by sharing best practices, success stories and innovative suggestions for continued process improvement, efficiency, and consistency amongst the team

SKILLS & QUALIFICATIONS:

• Proficiency in second language, Japanese, is highly desirable.
• Personally demonstrated that both external and internal customers are a high priority by identifying and responding to their needs in a timely and efficient manner.
• Recognises opportunities and initiates actions to capitalize on them by looking for new and productive ways to make an impact.
• Embraces and champions new ideas and encourages others to do likewise.
• Demonstrates commitment, loyalty and appreciation for the organisation. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organisation are met.
• Advanced knowledge of the digital learning industry, with the ability to articulate its features and benefits, including understanding of the customer's business drivers.
• Possesses excellent knowledge of Skillsoft content, learning infrastructure and technology; also must be familiar with CS organisation team roles, processes and responsibilities.
• Possesses knowledge of competency framework, needs assessments and ability to advise clients on learning solutions that demonstrate value based on Skillsoft’s content library.
• Possesses excellent interpersonal relationship skills.
• Superior consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers (internal and external), including business leads, sales directors and executives.
• Superior facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively.
• Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy.
• Superior skills in critical thinking, problem solving and decision-making that balance analysis with responsiveness for independent, solution-focused action.
• Superior self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, and professionalism.
• Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team.
• Bachelor's degree or equivalent experience.

SUCCESS QUALITIES: Personally Accountable for Team Success. We unleash our edge together. Confident Achievers. We are bold. Intellectually Curious. We are sharp. Adaptable, Agile & Resilient. We are driven. Customer First. We are real.
MORE ABOUT SKILLSOFT: Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.