Job Description

Full Time
Operations
Posted on 14 Jul 2022

Responsibilities

• 
  
  • Handle passenger boarding at Boarding Gate/Pontoon
    • Ensure smooth passenger traffic, baggage operations and land transport access that meet terminal users\xe2\x80\x99 needs.
    • Check in passengers
    • Handle boarding process
    • Enforce workplace safety and health rules within terminal
    • Carry out crowd control and emergency services when needed
    • Assist passengers with special needs.
    • Perform quick remedial actions on standard equipment breakdown
  • Handle baggage Check-in
    
    • Ensure baggage are correctly and safely loaded on board
    • Oversee porter services
    • Manage cash handling for excess weight at ferry terminals
    • Carry out crowd control and emergency services when needed
  • Handle passengers disembarkation
    
    • Check passport and supporting documents for disembarkation
    • Ensure passengers follow safe disembarkation practice
    • Assist passengers with special needs
  • Provide excellent service to passengers
    
    • Attend to passenger\xe2\x80\x99s requests, enquiries and complaints
    • Record service standards and ensure service targets are met.
    • Monitor performance of contractors and report any shortcomings
  • Follow safety, housekeeping, security and health procedures
    
    • Conduct daily inspection to ensure overall cleanliness and safety at terminal
    • Monitor and report any non-conformances or incidents pertaining to safety, security and health regulations
    
    

Requirements

• Minimum \'O\' level qualification
• Able to perform 6 days shift work
• Knowledge and Hands on experience on Passenger Services
• Generally works in a Ferry/Cruise terminal environment but may occasionally be required to perform job duties outside of the typical terminal setting
• Work Locations - Tanah Merah, Harbour Front, Pasir Panjang