Job Description

You will be the airline representative at Changi airport, overseeing tasks related to passenger flights to/from Singapore. Your duties encompass upholding service standards, providing excellent passenger services, handling inquiries, ensuring passenger safety, overseeing reservations, assisting passengers during disruptions, and supervising the services of ground handling agents.

You will be the airline representative at Changi airport, overseeing tasks related to passenger flights to/from Singapore. Your duties encompass upholding service standards, providing excellent passenger services, handling inquiries, ensuring passenger safety, overseeing reservations, assisting passengers during disruptions, and supervising the services of ground handling agents.

Adecco is partnering with a renowned 5-Star airline in hiring a Passenger Traffic Officer to join their team.

The Job:

• Act as an airline representative at Changi airport and be responsible for duties related to passenger flights to/from Singapore
• Ensure effective management and execution of the expected service standards of the airline
• Responsible for delivery of quality passenger services and provide assistance to passengers and addressing their queries
• Follow up with passengers\' safety and security concerns and queries
• Access reservation and booking systems
• Provide assistance to passengers in the event of flight disruptions or delays
• Supervise and monitor service standards of ground handling agent

The Talent:

• 2 years of experience in customer facing roles
• Possess good sense of time management to achieve on-time performance
• Proficient in MS Office applications
• Proficient in spoken Japanese to liaise with Japanese associates

Next Step:

• Prepare your updated resume.
• Please include detailed past working experiences in point form & highlight and your current & expected salary package.
• Apply through this application or send your resume to xiaoqi.xie@adecco.com and in MS Word Copy
• All shortlisted candidates will be contacted

Xie Xiao Qi

Direct Line: 9651 3394
EA License No: 91C2918
Personnel Registration Number R23112003

Adecco