Job Description

We are seeking a Passenger Traffic Officer to join our team based at the Changi Airport.

What you will be doing…

• Act as an airline representative at Changi airport and be responsible for duties related to passenger flights to/from Singapore.
• Ensure effective management and execution of the expected service standards of the airline.
• Responsible for delivery of quality passenger services.
• Provide assistance to passengers and addressing their queries.
• Comfortable with face to face interactions with the various stakeholders whilst working in shifts.
• Follow up with passengers’ safety and security concerns and queries.
• Access reservation and booking systems.
• Provide assistance to passengers in the event of flight disruptions or delays.
• Supervise and monitor service standards of ground handling agent.

• Diploma holder in any discipline, preferably with 3 to 5 years of relevant experiences.
• Knowledge in CIQ handling.
• Required to perform shift duties.

• Customer-oriented mindset with pleasant disposition.
• Possess good sense of time management to achieve on-time performance.
• Enjoys communicating with diverse group of people of all cultures.
• Possess leadership qualities, good communication and interpersonal skills to work effectively in a team.
• Pro-active, self-motivated individuals who works well independently and under pressure.
• Organized and able to prioritize tasks.
• Proficient in MS Office applications.
• Innovative and able to adapt to industry changes.

• AWS and Variable Bonus
• Medical & Hospitalization Coverage
• Concessionary Travel to any destinations & discounted travel on other partner airlines