Job Description

Description

The purpose of the Patient Experience Office (PEO) is to create and sustain a Healthcare experience that nurtures engagement and enables empowerment for our patients, families, caregivers and staff. This is achieved by:

Building internal capability to deliver the 3E Patient Experience Strategy

Developing education resources and tools to enable patients and caregivers to partner with us towards better health

Managing feedback for continuous learning and improvement of the Healthcare Experience

Facilitating timely and appropriate access for patients and visitors

Curating a retail mix and partnerships that promote learning and active living that uplifts the community

This role offers an exciting opportunity including the development and ongoing review of patient and caregiver information and education resources to: * assist them in understanding the anticipated path forward

• enable people to have the information to participate in their care for better health and wellbeing
• address the physical, emotional, and social impacts a diagnosis or treatment can bring
• enable access to relevant wellbeing and support services

Key Responsibilities and Duties

1. Contribute towards the development of patient and caregiver information and education resources including:

• Inpatient Admission Guide
• Emergency Department - Useful Information
• Specialist Outpatient Clinic - Useful Information
• Patient Rights & Responsibilities
• Video introductions to the services

2. Develop and maintain the website content that is up-to-date, relevant and contributing towards a consistent and seamless experience for patients, caregivers and visitors. Information relating to:

• Getting to Us
• Getting around Campus
• Your Hospital Stay
• Your Ward Stay
• Volunteer with us

3. Develop guides and tools for patients, caregivers, and the community

4. Establish and maintain Patient Information Library on the website

5. Support the development of patient and caregiver collaterals such as condolence and surgical implant cards, reusable bags, and X-ray envelopes in collaboration with relevant Departments (e.g. Corporate Communications).

6. Provide effective and timely administrative support, including scheduling of meetings and minute-taking.

7. Maintain positive and productive partnerships with internal and external stakeholders.

Job Requirements

• Recognized degree in in communications, health communications, public health, nursing or other health professions in a related field.
• Minimum 5-6 years of related work experience, preferably in a health-related field for a Senior Executive role
• Minimum 7-8 years of related work experience, preferably in a health-related field for Assistant Manager
• Experience in project management
• Excellent written and verbal communication skills including ability to communicate well with a wide range of people
• Competent in use of Microsoft Office Suite

Interested candidates please send a copy of your resume to

Lynn Ho
R23114223

Recruiter\'s Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device
HR & Consulting
Others
Public Sector / Government & Statutory Boards

Specialization

Healthcare - Nurse / Allied Healthcare
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs
Senior Management

Location

Central, North, East, West

Employment Type

Contract / Temp
Permanent

Salary

S$4,001 - S$6,000 / mth
S$6,001 to S$10,000 / mth

If you meet the requirements of this role, please email a detailed resume in Word document to Lynn Ho Lin Ying.
CEI Registration No.: R23114223
Email: lynnho@recruitexpress.com.sg

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express