Job Description

Company Profile

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey. Serving a diverse community, they are committed to innovation & collaboration to deliver person-centered, holistic care. Awarded as one of the

Best Employers in 2025 , they are looking for committed individuals dedicated to improving lives within the community.


You will provide friendly and efficient customer service, fostering a welcoming environment for all patients and internal stakeholders, with the primary goal of ensuring excellent patient care and satisfaction.

Work location: Central

Work hours: 5 days work week only

, rotating shift basis.


Morning shift: 7.30am to 3.30pm


Afternoon shift: 1.30pm to 9.30pm


Overnight shift: 9pm - 8am

Key Responsibilities:

Follow department SOPs to ensure all areas, equipment, and facilities are clean, functional, and well-maintained. Keep brochures, materials, and signage up to date.

Patient Journey Management

Assist with registration, screening, inquiries, cashiering, and escalations. Ensure accurate patient records, insurance, and billing information. Promote self-help kiosk usage where applicable.

Room & Appointment Management

Prepare consultation rooms and ensure equipment and collaterals are ready. Manage appointment bookings, rescheduling, pre/post-procedure information, and follow-ups on no-shows. Prepare patient lists for review by clinicians.

Patient Service & Quality

Respond to patient inquiries via phone, email, or in-person. Provide accurate billing information for procedures. Support quality improvement initiatives and other tasks as assigned by supervisors.

Requirements:

Min. GCE O' Level Certificate / Diploma in Business Administration / Finance or related fields. Strong teamwork, communication, and interpersonal skills Ability to multitask and work in a fast-paced environment

Your recruiter:

WhatsApp your CV/resume

to

Celine at 6873 8588

for a quicker response.


You may also drop your resume via email to celinechan@envirodynamics.com.sg - only shortlisted candidates will be notified.





Celine Chan I Reg. No: R21103433


EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285