Job Description

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic\'s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider\'s information for billing.
• Perform cashiering duties, attend to and manage patients\' enquiries.
• Attend to any requests, emails and phone enquiries.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least \xe2\x80\x9cO\xe2\x80\x9d Levels Certification.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards and specialist outpatient clinics.
• Able to perform rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.

If the role sounds interesting to you, please contact \'careers_alexandra@nuhs.edu.sg\' to understand more on the role. Please indicate the position that you are interested in the subject heading.

National University Health System