Patient Service Associate (urgent Care Centre)

Singapore, Singapore

Job Description


As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

  • Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status ensure proper registration of personal records of patients without compromising any data and safety breaches.
  • Making internal and external appointments for patients as per ordered by doctors.
  • Ensure UCC\'s operational and procedural area readiness based on desired service standards.
  • Provide basic financial counselling to patient and next-of-kin when requested.
  • Attend to any patient and next-of-kin enquiries.
  • Provide chaperone assistance to doctors/nurses and prepare consultation documents.
  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
Requirements
  • Minimum GCE \xe2\x80\x9cO\xe2\x80\x9d Levels qualification or equivalent.
  • Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
  • Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
  • Able to multitask and work in a fast-paced environment.
  • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
  • Working schedule: 5 days\' work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
  • This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

National University Health System

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Job Detail

  • Job Id
    JD1378187
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned