Patient Service Associate (urgent Care Centre)

Singapore, Singapore

Job Description


As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.The accountabilities include:

  • Ensure department\'s operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.
  • Assist with smooth patient journey including:
  • Registration of patients, and updating of NOK contacts
  • Attending to and managing patients\' enquiries
  • Assisting with admission process, which includes financial counselling and monitoring of bed request status
  • Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
  • Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
  • Ensuring accurate and timely registration and promote the usage of self-help kiosk.
  • Provide administrative assistance in the daily operations and department events.
  • Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
Requirements
  • Minimum GCE \xe2\x80\x9cO\xe2\x80\x9d Levels qualification or equivalent.
  • Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
  • Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
  • Able to multitask and work in a fast-paced environment.
  • Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
  • Working schedule: 5 days\' work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
  • This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
If the role sounds interesting to you, please contact \'careers_alexandra@nuhs.edu.sg\' to understand more on the role. Please indicate the position that you are interested in the subject heading.

National University Health System

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Job Detail

  • Job Id
    JD1425153
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned