Job Description

By clicking the \xe2\x80\x9cApply\xe2\x80\x9d button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda\xe2\x80\x99s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

OBJECTIVES/PURPOSE Takeda Business Solutions (TBS), responsible for the delivery of essential transactional business solutions within Takeda. This People Solutions position creates a positive, productive experience for managers, employees and HR Business Partners who seek assistance on a broad range of matters pertaining to HR Transactions. Projects confidence, professionalism and genuine concern for matters brought forward by team members and follows through to ensure that each and every case is resolved. ACCOUNTABILITIES Employee Lifecycle Management

• Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
• Uses systems to document and escalate as needed following the appropriate processes
• Identifies and researches incoming queries from managers, and HR Business Partners
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
• Performs duties according to service level agreements

People Resource Hub

• Answer queries regarding HR policy, procedure or the use of HR tools.
• Support via multiple channels (phone, web chat or portal), getting it right first time
• Exceptional customer service, expectation setting, and completing promises so that the employee does not have to come back again to repeat their request.
• Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
• Uses systems to document and escalate as needed following the appropriate processes
• Identifies and researches incoming queries from managers, and HR Business Partners
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
• Performs duties according to service level agreements
• Conducts recurring meetings with HR Business Partners & other key stakeholders/partners
• Educates clients of HR Services available to them and encourages multi- channel tools such as the HR Portal and other systems as needed
• Ensures that documentation and requests meet the policy for each process
• Actively contributes to delivering, maintaining and improving procedures and processes to increase employee satisfaction, driving performance and achieving results

• Perform other HR Operations related duties and assignments required as assigned

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Fluency in Korean & English is essential to support the Korean market
• Minimum of 2 years HR operational experience
• Experience with Workday/other HRIS experience and case management system preferred
• Experience in shared service environment ideal

Key Skills, Abilities, and Competencies

• Advanced oral and written communication skills to interact with Global managers, and International HR Business Partners
• Confident approach to building cross functional partnerships
• Excellent problem solving skills and strong customer service skills
• Strong organizational skills for tracking and documenting
• Attention to detail

Locations

Singapore, Singapore

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time