Job Description

TOA Global Company

At TOA Global, we know exactly how to provide a great work environment and how important our employees are in serving our clients. Be part of our global team and discover why our workplace is where you should be! 100% dedicated to servicing the financial services industry, TOA Global has been providing talented and skilled offshore staff to firms across Australia, New Zealand, and North America since 2013.

TOA Global has become one of the largest employers of accountants and bookkeepers in the Philippines and is a proud equal opportunity employer, with a strong mission to make an impact in the community through our volunteerism and commitment to corporate social responsibility (CSR).

We provide great salaries, work-life balance, unlimited training, internationally accredited development programs, awesome staff perks and benefits, and a values-centric environment where you will thrive.

Why Join TOA Global?

• Great salary package
• HMO on Day 1
• Annual Performance Review
• Tenure Recognition Program
• Free and unlimited trainings
• 20 Service Incentive Leaves
• Birthday Leave for regular employees
• Work life balance
• A culture that fosters the 3Cs: collaboration, creativity, and confidence, to achieve more – together!
• Career development and overall workplace happiness

Primary Objective of the role:


Reporting to the PCSM (Senior Manager), the PSS helps the PCSM in aligning the Team Members to TOA Global’s goals and values. PSS helps the TM understands each individual client objective through collaboration with the AM and CSM. PSS also helps drive productivity and engagement by ensuring that work environment, internal communication, teamwork, respect, and healthy relationships in the workplace takes place. PSS’s role is vital in client and team member relationship and should represent the TM’s challenges encountered.

This position is responsible in supporting the TMs in their work journey with their client and with TOA.

Key qualifications/Experience

• Bachelor or post graduate tertiary qualifications in Human Resource Management and/or related specialised discipline i.e. industrial relations, work health & safety, organisational development.
• 1-2 years work experience as a Specialist or similar role
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Good People Management Skills
• Analytical and Goal Oriented
• Knowledge of HR Processes is an advantage but not a requirement
• Very good communication skills, both verbal and written.
• Very good Problem-solving skills
• Customer-oriented approach- must keep the customer at the forefront of their mind when developing plans without sacrificing the business
• Good interpersonal skills and a collaborative management style.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Fast learner and good at operating in a fast paced, community environment.
• Excellent people & time management skills
• Open to direction and collaborative work style and commitment to get the job done.
• Ability to challenge and debate issues of importance with the organization.
• Ability to look at situations from several points of view.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.
• Enjoys harvesting a healthy, happy workplace with a real emphasis on a strong organizational culture.
• Assumes other activities and responsibilities from time to time as directed.

Attributes / Competencies

• Proven skills in people management.
• Proven skills in change management.
• Strategic business partnerships.
• Experience in people programmatic policy-based approach.
• Demonstrated experience in applying HR management protocols.
• Excellent inter-personal skills and a good understanding of human relationships.
• Good guidance, counselling, and negotiation skills at all levels.
• Good abilities to work in a team.
• Experience working in a matrix organization.
• Excellent oral and written communications skills in English.