Job Description

STARLUX Airlines invites applications from qualified professionals for the Customer Service Specialist position, which will be based in Singapore.

Responsibilities 1. Collaborate with local and Taiwan Headquarters’ Sales and Marketing Team and Airport Office to generate outstanding customer service. 2. Handle passenger reservation, ticketing and customer service related tasks. 3. Ensure safekeeping, control and proper usage of accountable documents. 4. Ensure urgent cases are handled timely. 5. Submit weekly station reports, including Ad-hoc waivers and STPC summaries. 6. Perform other related tasks as assigned by manager.

Qualifications 1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services. 2. Communication and interpersonal effectiveness. 3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts. 4. Proficiency in Microsoft Office.

Preferred 1. Demonstrates skills and knowledge in GDS systems, such as Amadeus. 2. Has excellent customer service and communication skills, both verbal and written. 3. Is detail-oriented, organized, resourceful and strives for perfection. 4. Is self-motivated and capable of motivating others. 5. Takes on challenges and can work under pressure. 6. Possesses good judgment and is a strong team player.

Education Bachelor’s degree and above or equivalent experience.

Work Experience Minimum one year’s experience in the travel industry, focusing on customer service or reservation and ticketing.

Licenses and Certification None. Due to the high volume of applications, we will only able to contact candidates who have been shortlisted. We look forward to hearing from you!