Perform VIP Guest meet and greet, escort guest within and off premises and provide a fond farewell within set service standards and standard operating procedures.
Personalize service by anticipating guest needs, remembering and recording guest preferences, respond promptly to requests according to service standards and always ensure guest satisfaction.
Collaborate with housekeeping to ensure perfect cleanliness and orderliness of butler suites, ensure assist setting up suites, daily amenity arrangements, equipment are in good working condition.
Collaborate with in-room dining service
Respond to guest requests and answer queries; able to do quick research if answer is not readily available, liaise with other relevant departments.
Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries etc.
Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings.
Adapt to changes and ensure adherence to organizational operating procedures and service standards.
Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Ng Shen Yee (Margaret)
Registration Number: R23116693
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)