Job Description

At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.
We also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further.
Customer Implementation
a, Project Management

• Manage risks rigorously from sales opportunity to stable operation
• Set expectations and get agreement with internal and external stakeholders.
• Prepare and drive the overall implementation project plan
• Manage project reporting for internal stakeholders
• Establish and evaluate the success criteria for the project and adjust solutions and timelines
• Successfully “close” implementations based on mutually defined criteria between Maersk and the client (external) and operations (internal)

b. Client Relationship Management

• Lead the client through the on-boarding process
• Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.

c. Commercial Engagement

• Review operational viability of complex opportunities during sales pursuit
• Contribute to securing new business wins by actively engaging in the sales process

d. Operational Management

• Ensure initial SOP/IOP compliance
• Detailed process flows, SOPs and IOPs.
• KPI reporting and performance management routines.

Continuous Improvement
a. In coordination with Implementation Manager and CI Manager, responsible for promoting and sustaining Continuous Improvement/”Go for Best” culture within CX department
b. Ensure, at all levels and functions in CX , that key continuous improvement tools, techniques and behaviors are practically applied
c. Drive process efficiencies across product managed by CX department through performance monitoring of client portfolio post implementation and creation of local process improvement pipeline for CX functions
d. Drive Process and System improvements, standardization in the area in collaboration with CX SME's and Transformation/FPO
Accountable For:
1. Process Efficiencies (Area project pipeline) to improve SCM Productivity
5. Successful Implementation of New Lead Logistics clients
Consulted About:
1. SCM Roadmap projects and local process improvements
2. Lean Tools (e.g. MIFA, IOP, RCA etc)
3. SCM and 4PL Implementation pipeline
Internal Stakeholders:
1. CX Managers
2. Functional team leaders
3. CI Manager
4. CX SME's
5. Product Managers
6. Sales
7. Implementation Managers
8. Program Managers and Solution Engineers
External Stakeholders:
1. Customer
2. Supplier
1. 5+ years of experience in Customer Implementation/Project Management (Logistics/Transportation preferred)
2. Lean/Six Sigma knowledge and experience (Green belt level preferred)
3. Good proficiency in verbal and written communications
4 With previous experience in handling projects and experience in logistics or consultancy companies would be a plus
5. Excellent team player
6. Stakeholder Management
7. Change management skills
8. Proven track record in building strong relationships and network