Job Description

Continuous Improvement Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Continuous Improvement Specialist, you will be responsible for establishing and maintaining a continuous improvement (CI) culture focusing on Customers satisfaction, Quality of processes & tools and Cost to Serve by deploying a set of CI competencies, utilizing Lean Six Sigma (L6S) as the CI methodology, and creating transparency to monitor progress, within the area of responsibility; typically Continuous Improvement projects in the local organization with focus on Sales Support, Customer Operations and Sales Operation. Reporting to Sales Operation Manager, you will be providing training and effectively supporting on the deployment and continuous improvement of commercial tools used in the area of responsibility. Be the single point of contact (SPOC) for global customer excellence team in the LSO.

Your responsibilities

• Defining, implementing, and continuously improving within the scope of responsibility (Local Sales support or Customer Operations) the best Customer Journey. Working in cross functional teams that contributes to the overall Customer Success and escalate as necessary to remove roadblocks
• Through project and training, identifying key team member in each function to support in execution of projects within the LSO. Encouraging key individuals to further develop skills in L6S and advocate for them if projects come up that need their skillset. Mentor and coach Business CI candidates. Developing pipeline of CI team members able to drive business results
• Understanding the LSO\xe2\x80\x99s vision, objectives and improvement needs and suggest projects, improvement actions and L6S tools to achieve objectives. Working with leaders (LSMs) to identify and access the best resources (internal) with which to work
• Being a resource for our customers\xe2\x80\x99 continuous improvement efforts and stay there until the work can be sustained by their own operation. Facilitating coordination of resources (tools/people/functions) as necessary to achieve goals. Customers are required to build up competency and resources to sustain solution. Supporting deployment of LSO strategy through effective utilization of CI resources where needed, within the Functional area of expertise
• Providing organization-wide visibility of the current portfolio of continuous improvement efforts; track via metrics/KPIs progress and value from these efforts in order to help decision makers allocate resources and recognize success, with special focus on operational cost to serve reduction. Working effectively with other CI leaders to standardize processes and develop best practices
• Providing training, coaching and facilitation support to individuals and teams so that they are better equipped to drive their improvement efforts for themselves. Driving standardization and consistency within the L6S project and to make sure the knowledge is well transferred within the community
• Driving transformational projects, within the scope of responsibility, with a hands-on (\xc2\xb4Gemba\xc2\xb4) and problem-solving approach

Your background

• Bachelor\xe2\x80\x99s Degree in Supply Chain or Engineering prefer
• Proficient in oral and written English communication
• Minimum 5 years of professional experience in related roles with extensive knowledge of the function and department processes
• Proficiency with programming languages, PowerBI will be a plus
• Analytical skills is a must
• Experience in working in international environments with different cultures and languages and managing stakeholders of varying management levels
• ERP experience (SAP ECC and APO experience is preferred)

Benefits

• Life insurance
• Flexible work practices
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about us

ABB Smart Buildings digitally transforms commercial, industrial, and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated Work model: hybrid #LI-hybrid

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