Job Description

Summary : The Reporting Analyst is responsible for developing and maintaining reports that will support internal CareNet clients and external CareNet clients reporting requirements. Additionally any technical activities associated with meeting client expectations, coordinating and communicating across disciplines and departments with a focus on integrating quality improvement and operations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop reports for both internal and external requirements.
• Perform requirements gathering.
• Participate in requirement/implementation meetings with clients (internal and external) to understand the business requirements.
• Participate in 24/7 on-call support.
• Responsible for Database maintenance
• Monitor and maintain databases to ensure optimal performance.
• Create backup and maintenance plans.
• Create Tables, Views, Stored Procedures, Queries, and Users
• Perform Data Modeling
• Import/Export data using SSIS
• Build Reports using Crystal Reports XI and/or SSRS
• Participate in development projects.
• Provide end-user, hardware and software support.
• Establish and maintain a reports delivery platform to enable users to access reports. This would include interactive reports for real-time data as well as batch-style reports.
• Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.
• Ensure the compliance to enterprise security policy.
• Acts as a resource to the Quality Management committee in obtaining required data.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor's degree in IS or CS from a four-year college or university with 2+ years of experience; or three to five years related experience and/or training; or equivalent combination of education and experience. Experience preferred in the areas of accountability for 24/7 call center technologies, reporting, remote workforce, web application architectures and services, and network architectures and services.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to deal with and solve problems using solid judgment skills.
Technical skills: Word Processing, Spreadsheets, E-mail, database software, and Internet software. Prefer broad knowledge of a variety of technology platforms, tools and languages including: Crystal Reports, Microsoft server systems (e.g. 2003 Server, IIS, Sharepoint), .NET, SQL Server 2005, SQL Server Integration Services (SSIS), XML, SQL Server Reporting Services (SSRS), TCP/IP, VPNs, WAN architectures, etc., DBA experience with SQL Server 2005 and Application Development using C# is a plus.
Certificates and Licenses: None
Supervisory Responsibilities: None
Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. This job requires working in a business office with computers, printers, and light traffic.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you must be able to sit for extended periods of time and communicate with callers through the use of a headset.
You must be able to lift up to 10 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.
Performance Assessment Staff performance will be assessed in a written format at the end of the 90-day probation period and annually.
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.