Job Description

Your challenges:

• Provide pipette calibration and repair services efficiently, ensuring quality standards and customer satisfaction are maintained.
• Contribute to the continuous improvement of the services offered by the Liquid Handling Service Centre.
• Complete all calibration and repair jobs that enter the Calibration Laboratory, both directly and through the Calibration Specialists, according to the documented policies, procedures, relevant standards and work instructions.
• Lead the Laboratory\xe2\x80\x99s efforts to adhere to and develop the established quality management system (QMS), in accordance with ISO17025, by: following all relevant laboratory procedures; monitoring, coaching and training the calibration technicians; filing all relevant ESP QMS documents; and, working closely with the Quality Manager regarding issues and opportunities with the QMS.
• Complete a job sheet for every job undertaken with accurate details of work carried out, time taken, parts used, issues found and the final status of the equipment.
• Issue a Calibration Report for each job completed.
• Respond to customer enquiries about calibration services, updating them with the status of their job(s) when necessary.
• Ensure an efficient, productive and harmonious work environment, addressing any issues or concerns directly or escalating to the Service Manager when required.
• Submit warranty claims for relevant products.
• Initiates and completes monthly equipment check as well as in house calibration.
• Replenish the laboratory\xe2\x80\x99s inventory of both Eppendorf and non-Eppendorf liquid handling spare parts and consumables.

• Degree qualified in a scientific or engineering discipline preferred.
• A minimum or two years proven competence working in a laboratory setting preferred.
• Personal values are consistent with Eppendorf\xe2\x80\x99s stated vision, mission and values.
• Independent, able to achieve outcomes with minimal supervision whilst collaborating as a team player when required within the Service Department and more widely throughout the company in the South Pacific and internationally.
• Results-oriented and driven to achieve excellence to achieve excellence.
• Above-average understanding of fundamental mathematical and statistical concepts including standard deviation, mean value, percentages, etc.
• Sound knowledge of ISO/IEC 17025.
• Strong PC skills (Excel, Word, CRM, Databases).

• We truly appreciate our employees and their performance.
• We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth.
• By working with us, you will make a meaningful contribution to improving human living conditions.
• Attractive salary, employee benefits and performance bonus.

Eppendorf