Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

The Role Responsibilities

Policy Alignment

• Work closely with stakeholders internally & externally, including the Hub, and across the network to drive a common understanding of CDD policies & procedures
• Liaise between CFCC & Business/Operations to provide input into KYC/CDD policy & procedures drafting
• Engage with Business, Regional CDD Risk Managers, IMO heads, CET Leads & FCC teams as key stakeholders in the implementation of policy changes
• Develop KYC/CDD operational guidance for issuance to the network

Business

• Work with CFCC & L&D teams and coordinate with country process owners across CCIB to develop training plans & materials across the value chain and prepare the network to implement & support updates to the CDD policy
• Collaborate with IMO & CDD Execution Teams to provide the required support in assessing training needs, design & delivery of technical training
• Record training modules for publication to the network

Processes Owner Support

To support the Global Process Owner / delegates in executing accountability over Policy Implementation through:

• Be responsible to the Global Process Owner / delegates
• Support Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implemented controls, on a minimum of an annual basis or when a trigger event occurs (e.g. a change in control effectiveness)
• Support ensuring all agreed elevated residual risk actions and treatment plans are completed timely and smoothly by all action owners, and logged into the Group OR management system
• Understand Agile delivery impact on the process: Identify risks and dependencies, assess impact on critical processes and residual risk.
• Discuss, review and approve Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for "minor" change initiatives
• Contribute to the prioritisation process for process activities within the demand management process

Processes

• Work closely with relevant committees, Operational Risk Heads and CDD Regional Risk Managers to continuously enhance the quality of the guidance issued to the network based on feedback and thematic issues identified through the QA processes
• Work closely with the Systems team to identify areas of potential automation

People and Talent

• Point of contact for resolution of regulatory activities
• Manage initiatives to improve processes and resolve high profile issues

Risk Management

• Timely and effective delivery of reports on regulatory responses and audit management
• Work closely with Compliance, Legal & operational support teams to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported and managed
• Highlight risks to management and actively monitor them to reduce the likelihood of occurrence. Ongoing control monitoring of the minimum control requirements set out in the policy and procedures to ensure that if a key control activity stops working, or operates outside its normal operating conditions, it will be quickly detected in the ordinary course of line management.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead Banking Platform to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CLDM
• Country COBAM and CDD Execution Teams
• GBS Operations
• CIB Network
• Financial Crime Compliance
• Group Operational Risk

Contributes to:

• Effective process governance
• Risk escalation and awareness
• Effective Communication

Other Responsibilities

• Embed Here for good and Group's brand and values in Banking Platform

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 5+ years' experience in designing and implementing operational processes
• Strong presentation and excel skills, excellent written expression and document writing skills
• Ability to analyse and assess regulatory and policy material
• Ability to engage effectively with senior stakeholders and subject expert experts
• Focused, organised, results-oriented and works independently to strict timeframes
• Degree or diploma qualified with relevant experience in the financial sector
• Knowledge of KYC processes e.g. service delivery, quality assurance, change management, policy and training
• Relevant industry qualification would be advantageous

Role Specific Technical Competencies

• Strong presentation and excel skills, excellent written expression and document writing skills
• Ability to analyse and assess regulatory and policy material
• Ability to engage effectively with senior stakeholders and subject expert experts
• Focused, organised, results-oriented and works independently to strict timeframes
• Experience in designing and implementing operational processes

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