Job Description

Job Number 22216883
Job Category Golf, Fitness, & Entertainment
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

• Welcome and acknowledge all guests according to quality assurance expectations and standards. Anticipate and address guests service needs, thank guest with genuine appreciation.
• To provide hygiene and clean Fitness Centre facilities including all outdoor facilities, swimming pools, changing rooms, umbrellas, deck chairs, towel distribution and maintenance of deck.

JOB DUTIES AND RESPONSIBILITIES

GUEST RELATIONS

1. Address guests\xe2\x80\x99 service needs in a professional, positive and timely manner

2. Thank guest with genuine appreciation and provide fond farewell

3. Provide assistance to individuals with disabilities, including assisting visually, hearing or physically-impaired individuals within guidelines (eg, escorting them when requested, using words to explain an actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phone)

4. Actively listen and respond positively to guest questions, concerns and requests using brand or property specific process (eg. LEARN, PLEASED, Guest Respond, LEAP) to resolve issues, delight and built trust

5. Welcome and acknowledge each and every guests with a smile, eye contact, and a friendly verbal greeting, using the guest\xe2\x80\x99s name when possible. Maintain accurate records of members and guest flow

6. Anticipate guests\xe2\x80\x99 service needs, including asking questions of guests to better understanding their needs and watching/listening to guest preferences and acting on them whenever possible

7. Address guests service needs in professional, positive and timely manner

8. Assist other employees to ensure proper coverage and prompt guest service

9. Engage guests in conversation regarding their stay, property services, and area attractions/offerings

MAINTENANCE OF AREA, EQUIPMENT AND SUPPLIES

1. Clean and maintain recreational equipment and supplies. Wipe down fitness centre machines and removes towels, trash and debris from area

2. Clean fitness and pool area restrooms and showers, including stocking with adequate supplies, cleaning all surfaces, refilling towels and empty trash on hourly basis

3. Clear debris around the pool area and inside the pool (eg. leaves, cups, plates, litters) on hourly basis

4. Obtain required number of towels from laundry based on expected daily needs, transport to work area (fitness centre, locker room, pool) and fold and stack according to company procedures

5. Check lockers and ensure maintained and up keep.

6. Conduct inventory of supplies, materials and equipment and inform supervisor/manager of low supply items

7. To control all Fitness Centre linen according to the department operation procedures

8. To report and follow-up with any maintenance, repairs or defects issues of the equipment and facilities to Engineering department

9. Record all maintenance and cleaning into daily checklist accordingly and accurately

COMMUNICATIONS AND WORKING WITH OTHERS

1. Speak to guests and co-workers using clear, appropriate and professional language

2. Discuss work topics, activities or problems with co-workers, supervisors or managers discreetly and quietly, avoiding public areas of the property

3. Partner with and assist others to promote an environment of teamwork and achieve common goals

4. Support all co-workers and treat them with dignity and respect

5. Develop and maintain positive working relationships with other employees and departments (eg. Houskeeping, Laundry, Pool Grill etc)

PHYSICAL TASKS

1. Visually inspect tools, equipment or machines (eg. Identify defects)

2. Move, lift, carry, push, pull and place objects weighing less than or equal to 25kg without assistance

\xc2\xb7 Move deck chairs for alignment daily

\xc2\xb7 Push towels to and fro fitness centre and laundry daily

3. Stand, sit, or walk for an extended period of time or for an entire work shift

4. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

\xc2\xb7 Set up pool every morning and replenish hourly

\xc2\xb7 Mopping floors daily

\xc2\xb7 Scrub and wipe down deck chair in the morning daily

\xc2\xb7 Remove pool umbrella for cleaning quarterly

5. Ability to perform job functions in an outdoor environment with exposure to sun, high temperatures and wind

\xc2\xb7 Fold towels at the pool counter daily

FACILITIES SAFETY

1. Observe activity in the GYM locker and Pool and respond appropriately in accordance with LSOP in the event of an emergency

2. Provide assistance to injures guests until the arrival of emergency medical services

3. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager

4. Follow company policy and procedure when handling children and improper usage of facility. (eg waiver forms)

5. Complete and certifications/training required by local law or manufacturer to instruct guests/clients on the use of equipment. (eg. CPR, First Aid)

SAFETY

1. Report work related accidents, or other injuries immediately upon occurrence to Manager/Supervisor

2. Follow company and department safety and security policies and procedures to promote a clean and safe environment

3. Maintain awareness of unsafe work procedures or conditions and/or report them to Management/Loss Prevention personnel

4. Complete appropriate safety training and certifications to perform work tasks

5. Follow property specific procedures for handling emergency situations (eg. Evacuations, medical emergencies, natural disasters)

6. Follow policies and procedures for safe operation and storage of tools, equipment, and machines

7. Maintain awareness of suspicious activity and report to a Manager/Supervisor

8. Use proper equipment, wear appropriate personal protective clothing (PPE) and employ correct lifting procedures, as necessary to avoid injury

9. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens etc, including MSDS

GENERAL

1. To follow company and department policies and procedures

2. Protect the privacy and security of guests and co-workers

3. Protect company tools, equipment, machines or other assets in accordance with company policies and procedures

4. To report for duty punctually and ensure uniform, nametags and personal appearance are clean, hygienic, professional and in compliance with company standards

5. To attend meetings and trainings as and when required. Giving constructive feedback and opinion

6. Contribute ideas for improvements

7. To support and participate in hotel initiated activities

8. Flexibility in shift work schedules

9. Any other duties as may be assigned from time to time

JOB REQUIREMENTS

• A minimum \'O\' level education
• At least 1 year of relevant experience
• Great customer service skills
• A great team player
• Able to start work within short notice period

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.

Marriott