Job Description

As part of Pan Pacifc Hotels Group, PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities. A stay at this wonderful Singapore hotel will always connect you to the best that Singapore has to offer and bring you unforgettable local experiences.Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.The RolePosition summary statement:The main role is to ensure that every member /guest entering the Wellness Floor is well received and assistance offered. To recognize members\'/ guests\' utilizing the gym, swimming pool and studio classroom and remembers their preferences. Well verse with the up to date Fitness Membership, Spa packages and retail products available and made aware to all members/ guests.Primary Responsibilities:

• Ensures and oversees member/guest satisfaction and smooth coordination of all services within the Wellness Floor.
• Meet & handle potential members and any other walk-in clients/guests in a professional, well-mannered and friendly way.
• Attend to phone calls according to hotel\'s telephone etiquette and verbiage.
• Interact with guests and assist with any enquiries
• Ensure all guests sign in and out at the pool counter, accordingly when entering the Wellness Floor.
• Ensure guests and members participating in studio program are registered and verify attendance with trainer prior to start of class.
• Handling of locker keys for guests and members with proper recording.
• Keep track of towels inventory and is properly recorded daily.
• Ensure all operating items are replenished at all times; towels, cups in gym, amenities in showers etc.
• Conduct Wellness Floor round checks to ensure all in order using the checklist.
• Provide orientation to members utilizing the Wellness Floor
• Ensure all equipment are well maintained and functional

• Should possess GCE \'O\' or \'N\' level
• Fluent in English
• Proven record of working independently, a self starter
• High customer service focus

• Excellent interpersonal and human relations abilities

• High levels of flexibility and adaptability

• Strong team playing skills

• Act with utmost integrity

Pan Pacific Hotels Group