Job Description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

• Greets all guests at all times and attempts to learn and use guest\xe2\x80\x99s name at every opportunity
• Engage with guests to build warm relationships, anticipating their needs whenever possible and creating opportunities for Cousu Main moments.
• Ensure the pool deck is swept and that all furniture is in the correct place, when setting up in the morning.
• Responsible for maintaining cleanliness of changing room, pool and gym including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, replenishing towels and cleaning/arranging of gym equipment
• Identify and report defects, hazards and injuries throughout the pool and gym,
• Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
• Provide the food & beverage serving for the guests in Club Millesime (When require) and at Poolside
• Assist Guest Experience team in delivering Welcome Amenities to ALL Elite and VIP guests (When require)
• Assist Guest Experience Executive in ensuring all guest requests are efficiently delegated.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Assist Guest Experience Executive in ensuring all guest requests are efficiently delegated.
• Assist in Activities host by Hotel within the Pool and Gym area.
• Any other duties assigned by the management.

• Ensure neat, clean and functionally operating department at all times.
• Manage the Hotel\xe2\x80\x99s assets in all areas to protect their long term investment value.
• Maintain a register of all service equipment maintenance and breakages; ensure that regular programmed maintenance is carried out to manufacturers\xe2\x80\x99 specifications.
• Report any loss or damage to Hotel, guests or ambassador assets on the appropriate incident report form.
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to company internet and email policy
• Ensure hotel, guest and ambassador information or transactions are kept confidential during or after employment with the company.

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