Job Description

Role Responsibilities & Key Accountabilities:

- Collaborates effectively with cross-functional business partners on business growth, product design, release rollouts, EOL/migration, incident escalation, retention initiatives and strategic plans including but not limited to Product Management, Content Management, Sales and Account Team, Business Leadership, and Technology.

- Partners with People Leader to continually evolve Specialist capabilities to reflect best-in-class customer-centric processes through relevant documentation, tools, & technical delivery methodologies.

- Coaches staff to ensure accurate delivery of services & solutions and applies advanced project leadership skills to drive and execute high priority initiatives around tools, processes and working practices to be a best-in-class service.

- Is responsible for best practices around best usage, extraction and utility of our solutions for our clients and advises solution sets for bespoke clients.

- Provides expert troubleshooting and applies subject matter mastery to resolve customer issues. Effectively collaborates with stakeholders to ensure successful and properly communicated outcomes.

- Leads project teams and key projects to achieve the respective service level targets and departmental objectives.

- Is a Business Critical Communicator

Qualifications & Experience:
- Recommended Degree: Finance, Business, Information Science, Computer Science, or Economics
- Significant experience in client-facing role in relevant financial or data modelling industry
- Advanced understanding of the business area, customer profile, and products supported

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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