Job Description

Carousell is the leading classifieds group in Greater Southeast Asia on a mission to inspire the world to start buying and selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the group has a leading presence in eight markets under the brands Carousell, Mudah.my, Cho Tot, OneKyat, Ox Street and Refash, serving tens of millions of monthly active users. We have three technology development centers in Singapore, Taiwan, and India, as well as offices in Hong Kong, Malaysia, Philippines, Indonesia, Myanmar, and Vietnam. Carousell is backed by leading investors, including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India. As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an Organisation, we make magic happen.
You will: Leads management

• Manage and handle all inbound sales enquiries (E.g. calls, texts, emails)
• Provide car buying & vehicle financing advice according to our internal procedures
• Assist customers to source for the best pricing in their vehicle trade-in requests
• Negotiate with our partners to match up the pricing needs of our customers
• Ensure continuity of service delivery by answering all requests from customers and providing timely updates during every step of their vehicle purchase
• Demonstrates vehicle features and takes customers on test drives
• Provide professional consultation and excellent customer service
• Escalate cases and requests as per company protocols

Driving revenue growth in transaction services within Cars category

• Identify the needs of potential customers to provide them with our vehicle sales and valuation, financing and vehicle insurance services
• Turn prospects into raving buyers
• Monitor prospects closely for conversions to actual transactions
• Provide vehicle financial advice and sharing of the various loan packages available
• Source for competitive Vehicle Financing rates within our partners, banks, and stakeholders
• Liaise with internal and external stakeholders (other depts, customers, partners, banks, etc)
• Sharing the benefits of our complimentary after-sales package

You have

• Minimum 2 years of experience in sales and customer service
• A self-motivated achiever with a drive for success in sales
• You love cars and are highly interested in the Autos industry
• Excellent end-to-end selling skills, including needs assessments, follow-up, objection handling, and closing deals
• Effective negotiation and problem-solving skills
• Good interpersonal and communication skills
• Ability to work in a fast-paced, ever-changing and highly digitized environment
• Results-oriented, flexible and able to apply creative thinking into sales pitch to prospects
• A desire to make the Autos industry fair and honest again
• Excellent time-management skills

Good to have:

• Possess a Class 3 driving license is an added advantage
• Prior experience in the Autos industry in areas of Autos Financing and Transactional Services will be highly considered
• Proficiencies in the use of Salesforce CRM or any other CRM applications will be an added advantage

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