Job Description

Primary Functions:

• To provide implementation service including managing customers and meeting project timeline to sign off
• Develop working proficiency on products and technologies through self-directed and formal training
• To conduct Product Hands-on Training to customers and partners
• To provide workable (or alternative) solution based on customer\xe2\x80\x99s requirement
• To be able to carry out installation and configuration through self-reading on manuals and/or setting up simulated environment, without prior formal product training
• To obtain technical certification for products that company distributes
• After sales support such as product incident escalation and technical support (24x7 SLA)

• Ability to qualify requests for POC
• Set POC objectives with customer based on:
• Target Loan Duration \xe2\x80\x93 maximum 3 weeks
• To drive POC for expected closure within the following month
• Primarily responsible for solving technical business needs of partners and/or end users by providing pre-sales support (presentations, demos, proof of concepts(POC), proposal writing, compliance table and product briefings)
• Provide updates and training to partners from time to time

• Bachelor\xe2\x80\x99s Degree / Diploma in Information Technology, Computer Science/Computer Engineering/Information Engineering or equivalent discipline
• Possess good technical and hand-on knowledge in any Security and Network solutions
• Broad understanding knowledge on virtualization, cloud services, database, and applications is an (added advantage)
• At least 2 years of IT network / security experience
• Possess proactive and positive working attitude
• Flexible working timing/location, but it may require odd working hours due to projects requirement. (Not a 9-6 job) Working after office hours, Sat/Sun/Public Holidays, from time to time, would be expected.
• Keen in cybersecurity domain and passion to learn and grow.
• Strong analytical, problem solving, communication and interpersonal skills
• Ability to work independently, under general guidance
• Candidates without sufficient years of relevant experiences are welcomed to apply but will be offer as associate positions.