Job Description

Job Title Principle Software Support Specialist

Location(s) Singapore

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world\xe2\x80\x99s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we\xe2\x80\x99re able to push boundaries in pursuit of better human health.

Find your future at Revvity

Provides technical support to field engineers, sales, support personnel who are diagnosing, troubleshooting, repairing, and debugging computer system, complex software, or network and/or wireless system.

Response to situations where first-line product support has failed to isolate of fix problems in malfunctioning computer system or software.

Provide customer installation and training of software to internal, distributors and end-users.

Involves in or provides direct or indirect program scripting support.

This position requires direct interaction with customer/user where product is highly technical or sophisticated in nature such as systems level software where the user has a technical background.

In a less sophisticated environment where the user is non-technical, this position would interact with product support when the customer\xe2\x80\x99s problem cannot be resolved directly.

Requirements:

• Minimum 5 years in software/programming related experience
• Minimum degree in computer science or information technology or equivalent
• Able to work independently with minimum supervision.
• Excellent communication and problem-solving skills
• Background in handling customer calls and requests
• Proficient in HL7, ASTM messages, LIS/LIMS
• Proficient in C/C++
• Good knowledge in windows operating system, domains and networking
• Ability to operate in a fast-paced environment.
• Able to travel

Experience in diagnostics or healthcare related industry is a plus

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