Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!

Inviting applications for the role of Compliance Agent - Process Associate - English!

Work Location: Chai Chee Road, Singapore

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, we're currently unable to extend consider anyone who cannot work from Singapore due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in Singapore by set date as expected with no visa restrictions.

The Developer Operations Policy Compliance team will process requests received which relate to the workflows (Product, Application, Spam, User, Admin Appeals). They assess them in accordance with the Developer Operations Policy Compliance Guidelines and take action to apply the appropriate policy.

Responsibilities

Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the appropriate policy with high quality, speed, compassion and accuracy

Will review apps, 3rd party apps against platform guidelines, implement policies on non-compliant apps, and evaluate appeals from developers

Investigate, review and resolve problems that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality

Advice and guidance on processes to ensure compliance related to audits, security, business continuity and regulations. Provide input related to service performance of the changes to be used in evaluating the business impact

Active user of Internet, various applications, 3rd applications on social media platform. Must have email account and be an avid Social Media user. Should be proficient with apps & their functionalities

Promote a positive and inclusive work atmosphere

App Reviews, Testing & Building test cases is an added responsibility. DevOps Applications & Products support & testing (Web, Mobile App)

Well versed with creating test Applications, API Calling, DevOps public platform policies & applications like (Tableau, Scuba, Aspect), Query Languages, supplying to policy development

Driving Insights to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies. Having exposure to ITIL V3 standard methodology framework

Qualifications we seek in you!

Relevant work experience in an Associate role is desirable. Previous experience in a Customer service, Product/Application Support & Testing, Application reviews, 3rd party application reviews under DevOps environment is preferable.

Respond to customer inquiries and problem critical issues. Knowledge from the engineering side to help met quarterly upgrade of product and resolve some of the day to day support issues etc.

Maintain a thorough understanding of client process and Developer Operations Policy Compliance Guidelines and provide excellent service to all our customers, users of product & platform

Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement

Partnership and should have collaborative approach across 360-degree (Direct Reports/Peers/Superiors) management experience

Leads by example with high on Values, Ethics and Integrity

Preferred qualifications

Any Graduate (PG an added advantage) or High School Diploma (Computer Science, Information Technology) or Equivalent degree

Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger team environment. Effective probing & root cause analysis skills

Able to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement

Problem solving and critical thinking skills with customer centric approach

Fluency in written and communication skills is crucial for the language the candidate is hired for

Intellectually curious, willing to challenge, bring new ideas to the table and take risks in pursuit. Highly reciprocal, a standout colleague and be hands-on, with the ability to thrive in a diverse global environment

Flexibility to tackle multiple tasks and Good interpersonal skills, verbal and written communication skills and most importantly, appreciation

What can we offer?

Attractive salary

Stable job offers

Work in a multicultural and diverse environment

Genpact supports professional trainings and great career development opportunities

Free access to Genpact award-winning learning platform

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.