Job Description

What the role is:The Monetary Authority of Singapore (MAS) is Singapore\'s central bank and integrated financial regulator.As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore\'s exchange rate, official foreign reserves, and liquidity in the banking sector.As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore - banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.Join us now, if you have a genuine interest in making an impact to help shape Singapore\'s economic and financial landscapeWe are looking for an individual that is passionate about technology and delivering exceptional service and support to our users. As a Customer Support Officer, you will be part of a dynamic product team and responsible for providing timely and effective assistance to users - to resolve their queries and concerns related to our digital products.What you will be working on:Respond promptly and professionally to user queries.Provide technical support to users experiencing issues, troubleshooting, and effectively communicating the solution.Collaborate with cross-functional product teams, including engineering and quality assurance, to investigate and resolve complex issues.Document user interactions and feedback to inform product feature improvements.Contribute to the improvement of user support processes and resources, including template replies for Level 1 queries and user guides.Maintain a high level of product knowledge and stay updated on new releases to effectively address user queries and support customer engagement plans.What we are looking for:Minimum 2 years of experience working in customer service or customer experience managementGood knowledge on digital and tech productCustomer-centric mindset and a drive for service excellenceStrong written and oral communication skillsStrong problem-solving skills and attention to detailKeen interest in exploring innovative ways to improve customer satisfaction through digital products and applications.As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.This is a 1 year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.About Monetary Authority of Singapore:MAS is the central bank of Singapore. Our mission is to promote sustained non-inflationary economic growth, and a sound and progressive financial centre.

Monetary Authority of Singapore