Job Description

The Product Management & Partnerships Manager is an intermediate level position responsible for the development of product plans, strategies and tactics within the Cards & Personal Loans team. The overall objective of this role is to drive the promotion of products to increase share of market and maintain competitive position. You will need to be familiar with the credit cards/payments landscape and understand competitor strengths and weaknesses to uncover opportunities to drive revenue growth.

Responsibilities:

• Evaluate/enhance product core value proposition to remain competitive yet maximize profitability.
• Keep updated on industry conditions eg. risk, governance and regulatory requirements that may potentially impact or impede account on-boarding.
• Streamline and optimize processes with Risk/Asset Operations to shorten credit review and account set-up cycle.
• Define the scope for FATCA/CDD/CIPP/KYC screening and documentation process that must adhere to during account on-boarding.
• Provide training and/or selling tools to facilitate effective prospecting and selling of the product suite.
• Engage with Decision Management to analyze and better understand customer profiles, business needs and identify account expansion opportunities.
• Work with internal stakeholders from Regional Product, Legal, Compliance, Tech, Operations and Marketing Teams as part of end to end management of the suite of products.
• Review, develop, manage all communication channels, materials and collaterals which includes management of inventory for card plastics, welcome packs, card member agreements, statement messages, product page etc.
• Plan, execute and manage through-the-line marketing initiatives (program proposals, web management requests, client appreciation events etc.)
• Execute changes to pricing, policy/regulations, system and parameter enhancements when required.
• Prepare monthly/quarterly business reviews and ensure audit readiness at all times.
• As part of digitalization roadmap at Citi, he/she will manage the products\xe2\x80\x99 digital marketing channels & platforms, and will be required to work closely with various stakeholders to develop, test and execute the implementation of such initiatives.
• Must be able to appropriately assess risks when business decisions are made, demonstrating particular consideration for the bank\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Sound knowledge and understanding of Cards and Unsecured Lending landscape in Singapore.
• At least 5 years of B2B and partnerships experience or similar role from a related industry, attuned to B2B needs and solutions in the market.
• Knowledge of marketing, credit, acquisitions, product development, and/or analytics.
• Strategic business/financial acumen and ability to identify business opportunities, to improve expense management and business performance.
• Analytical skills to interpret business reports, identify gaps or opportunities and develop appropriate actions for product enhancement/portfolio growth.
• Demonstrate problem-solving and decision-making skills.
• Proven experience and ability to influence change/progress and collaborate well amongst stakeholders across teams or functions.
• Excellent business development, customer service and relationship management skills.
• Excellent presentation, verbal and written communication skills.
• Self-driven & highly motivated team player who can multi-task & deliver results under pressure and manage deadlines or unexpected changes in expectations or requirements
• Meticulous with critical eye for details.
• Keen learner ready for challenges and stretch responsibilities.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.

Education:

• Bachelor\'s/University degree or equivalent experience

- Job Family Group: Product Management and Development - Job Family: Product Management - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting