Job Description

About uParcel:

Founded in 2015 as Singapore's first on-demand delivery company, uParcel prioritizes same-day delivery experiences through AI-driven optimization, clustering, and routing technologies. The company offers last-mile delivery, real-time tracking, API integrations with major e-commerce platforms, and integrated warehousing and inventory fulfillment services.

Role Overview

As a Product Manager - eCommerce Fulfillment & Deliveries, you'll spearhead the strategy and execution of uParcel's warehouse fulfillment and delivery products. You'll bridge customer needs and operations, leverage platform integrations, and drive seamless, high-efficiency fulfillment and delivery solutions tailored to e-commerce clients.

Key Responsibilities

1. Product Strategy & Roadmapping

Define and maintain product roadmap for warehouse fulfillment and last-mile delivery services, including same-day, scheduled, and express options.

Lead discovery on real-time tracking, API features, and platform integrations, such as Shopify, Shopee, Lazada, TikTok Shop, and WooCommerce

2. Customer-Centric Product Design

Work with e-commerce merchants to understand pain points--from order management and inventory to delivery scheduling--and translate insights into feature enhancements.

Define and refine APIs that enable seamless order flow from merchants' stores into uParcel's IMS (Inventory Management System)

3. Cross-functional Collaboration

Collaborate with engineering on delivery algorithms, routing optimization (real-time pickup and clustering), and tracking interfaces

Partner with operations and warehouse teams to evolve storage, packing, and fulfillment, including cold-chain and temperature-controlled workflows

4. Data-Driven Performance Monitoring

Define success metrics: fulfillment speed, delivery reliability, tracking accuracy, integration uptime, and customer satisfaction.

Analyze performance and iterate to improve operational efficiency, reduce fulfillment time, or scale capacity.

5. Market & Competitive Insights

Stay current on logistics and e-commerce trends in Singapore and APAC, particularly same-day delivery innovations and emerging platform integrations.