Job Description

We are looking for a strategic and execution-driven Product Manager to lead the end-to-end lifecycle of our product--from development through deployment and ongoing enhancements. Given the business's reliance on offline channels for customer acquisition and online platforms for lifecycle engagement, the ideal candidate must demonstrate a deep understanding of the distinct roles these channels play. The Product Manager should be able to translate the operational needs of offline growth into product requirements, while also optimizing digital touchpoints for retention and engagement.



Key Responsibilities



1. Product Strategy & Requirements



Define product vision, roadmap, and success metrics aligned with business goals



Translate business needs and customer feedback into clear product requirements



Be a subject matter expert on the telecommunication products, emerging technologies in the industry to provide insights and guidance to the team



2. End-to-End Delivery & Execution



Lead product development with internal IT teams and external vendors



Oversee UAT planning and execution with business stakeholders



Drive timely rollouts and smooth handovers within timeline



Track feature adoption, bugs, and enhancement requests to inform iteration cycles



3. Cross-Functional Collaboration



Serve as the product lead working closely with commercial, marketing, operations, and customer service teams



Align go-to-market activities and internal training with each new product or feature release



Manage change requests and scope alignment with delivery teams



4. Product Operations & Integration



Ensure stability of product operations post-launch and drive root-cause resolution for issues



Support integration with billing, CRM, API systems, and backend architecture



Maintain up-to-date system documentation and SOPs for internal teams



5. Product Lifecycle Management



Own product roadmap planning and lead quarterly reviews with across teams



Coordinate planning, retrospectives review, and backlog sessions



Continuously identify improvement areas for better performance, scalability, and customer experience

Qualifications

4-7 years of experience in product management and delivery, and system integration Strong understanding of software development processes, backend flows, and product analytics Experience managing IT vendors, developers, and business stakeholders in delivery Experience in driving product roadmap and deliveries covering both channels - online and offline Strong commercial sense, technical depth, and attention to detail Excellent stakeholder management, documentation, and communication skills

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Preferred Qualifications

Prior experience in telecommunications, fintech, or subscription-based products Knowledge of delivery methodologies and sprint lifecycle Ability to interpret basic architectural diagrams and system flows Experience launching and scaling products

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