Product Support Associate

Taguig, Philippines

Job Description


At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The role is in GDS Creative agency aligned to Global BMC channels team. The candidate will be responsible for supporting BMC tools and technologies (primarily Adobe Experience Manager (AEM) tool). The person will also be assisting global channel managers in governing the tools, providing BMC marketers training on the tools, and will be responsible for user management and vendor communication. The ideal candidate will have a technology background (having experience on AEM tool management) and an in-depth knowledge of digital marketing, in order to manage the tools and guide the marketers on the right technology mix for their campaigns. It would be desirable for the candidate to have experience in supporting any other marketing tool.


  • Essential skills
    • Experience in supporting the AEM tool or any other Enterprise CMS tools.
    • Experience in working with 2 or more different marketing tools or channels used for videos, apps, social media, emails, SEM/SEO etc., by managing user access, vendor communication and conducting necessary training
    • Knowledge in email marketing tool, and email campaign creation and optimization (requirement gathering, design, testing, deployment and reporting)
    • Ability to track work pipeline, and deliver as per defined SLAs and commitments
    • Quick thinker and fast learner so that he can adapt to our changing technologies
    • Excellent in both written and verbal communication with stakeholders across geography

  • Desirable skills
    • Experience in collaborating and working with cross-functional teams to plan, deliver and execute successful digital campaigns
    • Experience in basic HTML coding and database knowledge
    • Experience in marketing consultancy
    • Experience in marketing analytics using different tools
    • Client side or agency experience in a digital marketing role

  • Technical Skills/Tools skills
    • Knowledge in content management tools — AEM
    • Familiar with eEmail marketing tools — MailChimp, Marketo, etc.
    • Experience in video management and publishing tools — BrightCove, YouTube, etc.
    • Familiar with social media tools — Sprinklr, etc.

  • Key behaviors
    • Analytical mindset and problem-solving capability
    • Passionate about new technologies in the digital marketing domain
    • Enthusiastic and self-motivated, with the ability to lead projects proactively
    • Meticulous attention to detail and an overall passion for continual improvement
    • Innovative and creative, with a logical and methodical approach to problem solving
    • Credible and articulate, possessing excellent communication, presentation and interpersonal skills
    • Ability to think strategically and guide marketers of different levels with the best practices and industry trends
    • Interest in marketing technology and digital marketing domain

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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Job Detail

  • Job Id
    JD1087397
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Taguig, Philippines
  • Education
    Not mentioned