Product Support Specialist Intern
Singapore, Singapore
Job Description
During Imperva\'s specifically curated internship program, you will have hands-on learning of:
- Cybersecurity fundamentals
- TCP/IP and Application Layer Protocols
- Web Application and Database security, Vulnerabilities, Attacks and Mitigations
- Security and Networking basics
- Troubleshooting issue based on diagnostic logs and packet captures. - Customer Support and Customer Management
- Manage customer cases by ensuring the proper priority is assigned, customer information is accurate, and cases are assigned in order to meet the Imperva SLA.
- Handle customer requests that include upgrades, licensing, questions on Imperva solutions, and access to Imperva resources.
- Provide customer timely updates and responses while completing their request.
- Assisting Product Support Engineers as needed.
- Good understanding of Linux & Windows commands/utilities and knowledge with the networking technologies and protocols.
- Understanding of HTTP, SSL, databases is an advantage
- Strong interpersonal and communication skills both verbally and in writing.
- Able to debug problems and deliver solutions with a high level of customer satisfaction.
- Enjoys problem-solving and displays an eagerness to learn new technologies/skills.
Imperva is an analyst-recognized, cybersecurity leader-championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva-Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.
Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
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Job Detail
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Job IdJD1341623
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned