Job Description

• Adecco is partnering with a Technology Multinational Corporation company to search for a Product Support Specialist

The Opportunity

• Focus: Product Quality matters, Product knowledge and Customer Service
• Office location: Singapore, West
• 5 -days work (Monday - Friday)

The Talent

• 3 years\' experience in Mobile Electronics and Consumer Electronics after sales industry and customer centric environment
• Technical and product knowledge with troubleshooting skillset
• Experience on conducting Technical training to vendors
• Experience in data analyzing, produce report and communicating actionable insights to subsidiaries and management
• Good problem solving skills such as prioritization, critical thinking and hypothesis development

The Job

Main Function

• Liaison between Authorized service center, Contact center and HQ team on all technical related matters
• You will be responsible for Product Quality matters

Responsibilities:

Service Quality Management

• Monitoring and Reporting of service KPI\'s
• Analysis, sharing root cause, improvement plan setup, best practice sharing
• Able to provide minor troubleshooting and assisting on product related issues
• Provide Technical assistance on Electronics Products to our Authorized Service Centre and Contact Centre
• Ensures high level of quality service is achieved so as to enhance customer experience
• Conduct product training and transfer knowledge to Service Centre and Contact Centre

Quality Monitoring

• Monitoring of product quality
• Sharing insights information, co-worked with factory for improvement plan
• Observe quality issue trend and report to management
• New model status monitoring
• Liaising with HQ and follow up quality related matters

Other Activities

• Support On-site or In-Home Products service/repair activities when required
• Support Service content review, Engineer Motivation

Project Management

• Participating in ad-hoc projects related to service operation

Next Step

• We could contact you in the soonest time if you directly send your resume to:
• Email Topic: Apply: Product Support Specialist
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

Direct Line: +65 6697 7174
EA Licence Number: 91C2918
Personnel Registration Number: R22106166

Adecco