Product Support Technician
Singapore, Singapore
Job Description
The Product Support Technician will manage daily technical support operations of digital signage, self-service and related system. Daily operation includes system configuring, installing hardware & software, troubleshoot of technical issues and maintaining all systems. This position will facilitate the technical digital signage and self-service workflow & processes. The position will act as the main point of contact for providing technical guidance as part of the digital signage & self-service helpdesk and on-site service. This position may require infrequent local & oversea travel and occassionally night shift on-demand basis.
Main Responsibilities
- Configuring, implementing, maintaining and enhancing Digital signage, Self-Service systems, Electronic Shelf Labels/Display, network & server setup.
- Troubleshoot of hardware and software related issues
- Provide technical guidance to other applications integrated to digital signage system
- Maintain system availability/performance & meet business expectations of delivering contents to each screen
- Support systems rollout as needed
- Provide remote & on-site support to customers
- Develop and enforce adherence to IT principles and best business practices
- Manage existing customer accounts and maintain good relationship and service.
- Find new opportunities through exitsing customers and partners
- Attend to sales enquiries & request
- Sales presentation, site survey, prepare proposal, quotation and tender bidding.
- Minimum NITEC/Diploma or its equivalent with Computer Hardware/Software Experience
- Strong interest in Technology and market trends
- Meticulous, able to multi-task and work independently in a fast-paced environment
- Good time management and organizational skills
- Good communicators with customers/partners
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Job Detail
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Job IdJD1334499
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned