Job Description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Team DescriptionOur team is looking for a Product & Technology Consultant who will be a part of our Professional Services and Delivery team. This is a high impact opportunity that consults our agency customers on Sabre Solution & technology integrations. As part of the Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.Role and Responsibilities:Customer Business Landscape AssessmentUnderstand and documents the customers current state with focus on the business pain points. (technical and operational)Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points.Demonstrates/ Quantifies the value of the solutionIT Assessment & Sales PitchLeads technical and operational aspects of engagementsPerforms prospect\xe2\x80\x99s technical needs evaluationConstructs a Solution set composed of Sabre and technology partner products/servicesEnsures that proposed Sabre solution set is the optimal for the customer to achieve their business objectives.Technology partner network developmentProactively identifies and builds working relationship with technology partnersCustomer relationshipBe the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business caseMaintains a very close working relationship with customer\xe2\x80\x99s key stakeholdersSeeks and obtains information about Customers\xe2\x80\x99 technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etcProactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickinessPrepare and conduct regular customer reviewsPromote awareness and encourage adoption of new released functionalities and related benefit to customers\xe2\x80\x99 businessReview product adoption and opportunities to optimise usageManages customer perception by focusing the customer success and benefits of adopting Sabre technologyDuty of careManage customer\xe2\x80\x99s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.Proactively shares updates with key stakeholders and drive implementation/ adoption to mitigate adverse operational impactFacilitate customer\xe2\x80\x99s escalation path to promote visibility and subsequent resolution of customer\xe2\x80\x99s operational challengeQualifications and Education Requirements:Minimum 3 years of travel industry work experienceBachelor\xe2\x80\x99s degree in Tourism & Hospitality or relatedDeep knowledge & understanding of travel agency processes and operational standards and how Sabre products and services support efficient agency marketing and operations.Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineeringStrong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectivesExcellent customer service and communication skillsFamiliar with mid/back-office tools and corporate/leisure online booking tools. And have basic understanding of APIs and its applications / tools such as Soap or Postman, is an added advantage.Ability to analyze and trouble-shoot system related issuesExcellent written and verbal communication / presentation skillsAttention to detail and ability to multi-task to support multiple customersKnowledge of NDCWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Hybrid#LI-HC1

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