Product Trainer
Makati, Philippines
Job Description
QUALIFICATIONS:
- Must have proven experience as a corporate trainer
- At least 1 to 2 years experience in the BPO industry as a trainer
- Excellent communication, presentation, and public speaking skills
- Good interpersonal skills
- Strong teaching and mentoring skills
- With working background in the BPO Industry - Customer Service/Team leader/Quality Assurance
- Must be amenable to work in a graveyard shift
- Must have working knowledge with Microsoft tools
- Conducts training sessions and coaching to new hire customer service agents
- Mentors and supports new and existing customer service employees to improve performance and ensure they are motivated
- Monitors daily performance and conducts evaluation to identify gaps in performance, determine areas of improvement and create actions plans for enhancement
- Ensures company guidelines and processes are being followed by the employees
- Assists the team leaders in keeping track the attendance and performance records of employees
- Collaborates and communicates with team leaders and the management to identify training needs and improve training process
- Company events
- Flexible schedule
- Opportunities for promotion
- Pay raise
- Staff meals provided
- Monday to Friday
- Night shift
- 13th month salary
- Overtime pay
- Quarterly bonus
- Yearly bonus
Remote interview process
Personal protective equipment provided or required
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, and cleaning procedures in placeApplication Question(s):
- Are you amenable to work onsite in Makati?
- BPO trainer: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- mentoring and coaching: 1 year (Preferred)
- proficient English (Preferred)
- Night Shift (Preferred)
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Job Detail
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Job IdJD1031223
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMakati, Philippines
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EducationNot mentioned