Job Description

We are seeking a motivated and dynamic individual to join our team as a product trainer. The incumbent will be responsible for conducting on-site training of new product launches/refreshers to our Field Force/Promoters and Floor Salesman, and providing coaching to improve their sales performance in accordance with Mystery Shopper scoring metrics and in-store customer engagement observations.

We are seeking a motivated and dynamic individual to join our team as a product trainer. The incumbent will be responsible for conducting on-site training of new product launches/refreshers to our Field Force/Promoters and Floor Salesman, and providing coaching to improve their sales performance in accordance with Mystery Shopper scoring metrics and in-store customer engagement observations.

Our client is a multinational conglomerate that operates in various industries, including consumer electronics, telecommunications, and home appliances. The company offers a wide range of products and services to the Singaporean market, including smartphones, tablets, laptops, TVs, and home appliances.

Overall, our client is a leading player in the Singaporean electronics market and is known for its innovative products and commitment to sustainability.

Description:

• Conduct on-site training of new product launches/refreshers to Field Force/Promoters and Floor Salesman
• Provide coaching to Field Force and Floor Salesman to improve their sales performance in accordance with Mystery Shopper scoring metrics and in-store customer engagement observations
• Lead and conduct consumer onboarding sessions and provide recommendations on topics that are relevant to the marketplace
• Provide sales service in-store on weekends and collect insights through the sales process, giving timely feedback with recommendations
• Provide weekly training reports on promoter/store coverage and include clear documentation of improvement plans to drive towards sales, MSP and NPS goals
• Meet or exceed training KPIs including Samsung+ usage by Field Force/Promoters and Floor Salesman
• Participate in Field Force/Promoter grading exercise and drive continuous motivation of top talents and improvement of average performers
• Assist in co-facilitation of training sessions to Field Force/Promoters and Floor Salesman as required
• Assist in the development of training materials with the training team
• Assist in any other ad-hoc projects to be led by the training team

Requirements:

• Degree/ Diploma holder in Retail/Business/Marketing or related field
• Experience in training would be an added advantage
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)
• Strong presentation and communication skills, comfortable with public speaking
• Independent and passionate individual, used to a fast-paced, dynamic environment
• Great interpersonal capabilities with strong influencing skills
• Able to drive understanding, give and receive feedback effectively

Carin Sim
Direct Line: +65 9338 8173
EA License No: 91C2918
Personnel Registration Number: R23113561

Adecco