Job description
Role Overview
We are seeking a skilled and proactive Production Engineer to support the deployment, management, and optimization of mission-critical business applications within real-time payment ecosystems. This includes instant payments, cross-border remittances, card processing, and related financial transaction platforms. The ideal candidate will combine deep technical expertise with strong problem-solving abilities to ensure high availability, performance, and continuous improvement of payment applications in production environments.
Key Responsibilities
Deploy, manage, and optimize enterprise-grade applications supporting real-time payment systems (instant payments, remittances, card transactions, etc.).
Streamline and enhance CI/CD pipelines using XLDeploy and other DevOps tools to ensure reliable and automated application releases.
Build, manage, and orchestrate containerized applications using Docker; experience with Kubernetes is a plus.
Administer application artifacts, binaries, and dependencies via Nexus or equivalent repository managers.
Implement and maintain comprehensive monitoring and observability using Splunk, Dynatrace, or similar APM tools to ensure system health and rapid incident response.
Lead troubleshooting and resolution of Level 3 production incidents, including log analysis, performance tuning, root cause analysis (RCA), and process recovery.
Operate efficiently in Unix/Linux environments, automating repetitive tasks using advanced Shell scripting (Bash, Python, or similar).
Configure, maintain, and optimize web servers such as Apache, NGINX, or equivalent technologies.
Proactively identify and drive continuous improvements in application reliability, automation, incident reduction, and service quality--aligned with Site Reliability Engineering (SRE) principles.
Analyze, prioritize, and resolve complex Level 3 support tickets related to the payment processing stream in coordination with internal teams and clients.
Collaborate with development, security, and infrastructure teams to ensure secure, scalable, and resilient application deployments.
Requirements
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
4+ years of experience in application support, operations, or DevOps, preferably in financial services or payment systems.
Strong hands-on experience with XLDeploy, Docker, Nexus, Splunk, and Dynatrace.
Proficiency in Unix/Linux systems and advanced shell scripting (Bash/Shell/Python).
Solid understanding of web servers (Apache, NGINX) and middleware technologies.
Experience with incident management, root cause analysis, and performance optimization in high-availability environments.
Familiarity with CI/CD practices, ITIL processes, and SRE concepts.
Excellent analytical, communication, and collaboration skills.
Ability to work in a fast-paced, client-facing consulting environment.
What we offer
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